Cancellation Policy
Refund policy for program fees
If you cancel your membership, Blizzard will refund 75% of your registration fee until November 30. There are no refunds after December 1. Please contact the office if you have extenuating circumstances.
Member trip cancellations
You may cancel your trip reservation by visiting our website or calling the office. All cancellations must be received by the reservation deadline, typically Thursday evening at 8:00 p.m. for regular weekend trips. If you miss a trip and do not cancel your reservation, you will be charged a small no-show fee. (See
pricing for details.) This fee covers busing and administrative expenses, and is necessary to keep costs low for all members.
Blizzard trip cancellations
Our season of course depends on the weather, and trips may be cancelled if necessary. We might cancel a trip for any of the reasons described below. Blizzard reserves the right to make cancellation decisions that are in the best interest of our members. Our motto always applies: Safety, Fun, and Learning!
Cancellations are usually posted on our website and voicemail system by 5:00 p.m. Friday.
Lack of snow
This is rare! Don't forget that Minnesota resorts have state-of-the-art snowmaking capabilities. Just because there's no snow in your back yard doesn't mean there's no snow on the slopes!
Too much snow
Is there such a thing?!? Road conditions can vary widely between the metro area and our destination area, especially when freezing rain is in the forecast. The bus company we use to get to and from the areas helps us decide whether the roads are safe to travel. We leave it to the professionals: If they say no, we don't go!
Too cold
Snowboarding and skiing are outdoor winter activities. As long as you're dressed properly (
gear & equipment recommendations), you can enjoy the slopes in comfort -- even when the temperature is below zero and the wind is blowing! If the predicted high temperature is above zero degrees Fahrenheit, we'll almost certainly be skiing and snowboarding. We do consider extremely cold temperatures, windchill factors, and media hype when making cancellation decisions.
On super-cold days, we sometimes run one or two Cold Weather Buses instead of canceling the entire trip. While most members may choose not to come, we often have a small group of motivated kids who really want to get out and slide! If the weather looks questionable, check the website or voicemail to find out if we're running Cold Weather Buses.
When conditions are changing rapidly, cancellations may be made as late as Saturday morning. If you're ever in doubt, please call the office or check the website!